Terms of service

General terms and conditions for consumers

Status: 09.06.2020

1. conclusion of contract and possibility of correction

The customer's order constitutes an offer. A contract is only concluded after acceptance on our part. An order is only possible if all mandatory fields marked with * in the order form are filled out. If information is missing or if we cannot fulfil the order for other reasons, the customer will receive an error message. Before the order is finally sent, the customer is given the opportunity to correct his order. The customer will receive supporting detailed information directly during the ordering process. As soon as the ordering process is completed, the customer will be informed of this through an information window "Your order is complete and has been successfully sent to us". This does not represent an acceptance of the customer's offer on our part.

2. confirmation of receipt

Once we have received the order, the customer will be notified of the receipt of his order via the e-mail address he has provided. This notification does not constitute an acceptance of the customer's offer on our part.

3. storage of the contract

The purchase contract is sent to the customer in the form of an order confirmation by email and is stored by us, but is not accessible to the customer via our web shop. If this email is not accessible to you, please send an email to office@hoellinger-juice.at with the information that you wish to receive the order confirmation.

4. contract language

The contract language is German.

5. delivery restrictions

The webshop is aimed at EU countries as well as Great Britain, Switzerland and Norway. We only deliver to delivery addresses in these countries.

6. self collection not possible

The shipping of orders in this webshop is handled by our e-commerce shipping warehouse. Unfortunately it is not possible to pick up the goods yourself from our company headquarters in Pressbaum.

7. clarification that the webshop does not legally represent an offer

The presentation of the goods in the web shop does not constitute a binding offer in the legal sense. It is merely an invitation to the customer to make an offer.

8. conclusion of contract

The customer's order constitutes an offer. A contract is only concluded after acceptance on our part. Acceptance takes place with the dispatch of the ordered goods. Our confirmation of receipt of the customer's order by e-mail is not an acceptance of offer on our part.

9. binding of the customer to his offer

The customer is bound to his order for two days after receipt of this order. The statutory right of revocation (right of withdrawal) remains unaffected.

10. receipt of the order

The date of receipt of the order will be notified to the customer immediately in the confirmation of receipt.

11. prices and shipping costs

All prices are total prices. They are inclusive of all taxes including sales tax and duties but without shipping costs. You can find the shipping costs in our shipping costs overview: https://shop.hoellinger-juice.at/pages/lieferung

In the case of delivery to a non-EEA country, the consumer must bear all import and export charges, including any customs duties, fees and charges.

12. payment methods

We accept the following payment methods:

  • Credit cards: Visa, Mastercard, Maestro, American Express
  • PayPal
  • Apple Pay, Google Pay, Shop Pay
  • Klarna invoice
  • Immediately
  • eps bank transfer
  • Ideal
  • Bancontact
  • Prepayment

13. credit assessment

We reserve the right to exclude payment on account after a credit assessment.

14. maturity / advance payment

If no other method of payment has been agreed, the customer undertakes to pay the purchase price in full upon conclusion of the contract. The delivery of the goods will only take place after receipt of the amount on our bank account.

15. right of revocation (right of withdrawal)

The term "right of withdrawal" used in Austria corresponds to the term "right of withdrawal" used in Germany and used in the Consumer Rights Directive. We therefore use the equivalent term pair "right of withdrawal (right of withdrawal)". Only the term "right of withdrawal" is used in the cancellation policy. This is equivalent to the Austrian term "right of withdrawal. Details can be found in the cancellation policy.

15.1 Non-existing right of withdrawal (right of withdrawal)

There is no right of revocation (right of withdrawal) for goods that are manufactured according to customer specifications or clearly tailored to personal needs. There is no right of revocation (right of withdrawal) for goods that can spoil quickly or whose expiration date would be quickly exceeded. For newspapers, journals or magazines (with the exception of subscription contracts) there is no right of withdrawal (right of withdrawal).

15.2 Loss of right of withdrawal (right of rescission)

For goods that are delivered sealed and are not suitable for return for reasons of health protection or hygiene, the right of withdrawal (right of withdrawal) does not apply if the seal on the goods has been broken after delivery. For audio or video recordings such as CDs, DVDs etc. as well as for computer software that are delivered in a sealed package, the right of withdrawal (right of withdrawal) does not apply if the seal on the goods has been broken after delivery. The right of revocation (right of withdrawal) shall not apply to goods which, due to their nature, have been inseparably mixed with other goods after delivery.

16. legal warranty and customer service

The provisions on the statutory warranty apply. The warranty period for the delivery of movable goods is two years from the date of acceptance of the goods. Complaints due to legal warranty claims or other complaints can be made under the contact details given in the imprint.

17. delivery period

Unless otherwise agreed, we will deliver within the delivery times indicated at https://shop.hoellinger-juice.at/pages/lieferung after our confirmation of the concluded contract. In the case of payment in advance, the delivery period begins with receipt of the amount in our bank account. We will point out possible deviating delivery times on the respective product page.

18. reservation of proprietary rights

The goods remain our property until full payment has been received.

19. effect of the retention of title

In the event of default of payment by the customer, we are entitled to assert our rights from the reservation of title. It is agreed that the assertion of the retention of title does not constitute a withdrawal from the contract, unless we expressly declare our withdrawal from the contract.

20. contact details for customer complaints

You can submit your complaint directly to us at the following e-mail address: office@hoellinger-juice.at

Alternative dispute resolution: We submit consumers to an alternative dispute resolution procedure at the following Alternative Dispute Resolution Centre:

Internet Ombudsman: http://www.ombudsmann.at/

Consumers also have the possibility to access the EU online dispute resolution platform: http://ec.europa.eu/odr